This privacy policy (the “privacy policy”) applies to your use of our website at kobaltmusic.com (the “website”). Please read this privacy policy carefully and in conjunction with our terms of use and ensure that you understand them before you start to use the website. 

By accessing and using the website, you acknowledge that you have read and understood the content of this privacy policy. We reserve the right to update this privacy policy from time to time.

This website is owned and operated by, or on behalf of, Kobalt Music Group Limited (“we” or “us”). We are registered in England and Wales under company number 04018752 and our registered office is at The River Building, 1 Cousin Lane, London EC4R 3TE. Our VAT registration number is GB774150334. “Kobalt Group” shall mean any subsidiary of Kobalt.

For the purposes of data protection legislation, we are the data controller responsible for the collection and use of your personal information as set out in this privacy policy.

Information we collect from you

We collect the following information about you: 

  • information that you provide on the website. This includes basic contact information such as your title/role, name, email address and password;
  • details of your visits to the website and the resources that you access;
  • technical information from your computer or mobile device;
  • information you supply if you report a problem with the website to us; and
  • records of any correspondence if you contact us.

How we use your information

We may use any information about you:

  • to enable you to have full access to the website;
  • to contact you when you have requested us to do so, including where required to respond to any reported problems concerning the website;
  • to produce anonymous reports, statistics and analysis of the types of users who access the website;
  • to create your Kobalt account and identify you when you sign-in to your account in accordance with your agreement with us;
  • for marketing purposes, including re-targeting, in conjunction with third party websites and advertising networks. This is based on your communication preferences (see Marketing section below);
  • to contact you for your opinions on the website;
  • to notify you about important changes to the website, including changes or updates to our privacy policy; and
  • to administer and, for our legitimate interests, to improve the website.

 When we share your information

We may share your personal information:

  • with companies within the Kobalt Group who may act for us for any of the purposes set out in this privacy policy;
  • with any third party to whom disclosure is necessary to enable us to provide you with any services which you have requested or which are necessary to support the website, including but not limited to data processors such as web hosting companies, email marketing service companies, and other third parties such as Google and Facebook, who may serve tailored and personalised advertisements on you based on your activity, preferences and technical information we collect, including by way of cookies and similar tracking technologies such as pixel tags (see Marketing and Cookies sections below); 
  • where required to do so by court order or where we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation;
  • with any person to whom disclosure is necessary to enable us to enforce our rights under this privacy policy or under the terms of use or to protect our rights or the rights of third parties. This includes exchanging information with law enforcement agencies or other similar government bodies; and
  • to any company or prospective buyer of all or substantially all of Kobalt Music Group Limited’s assets in connection with the sale or transfer of those assets to any prospective buyer.

We may transfer your personal information to one or more countries outside the UK and the European Economic Area (EEA), where we (or other companies within the Kobalt Group) or our service providers maintain operations. You understand that if your personal information is disclosed to third parties outside the EEA those parties may be based in territories that may not have equivalent data protection laws and may not be subject to an adequacy decision by the European Commission (EC). We will attempt to ensure that your data is held safely in such circumstances.

The servers used to process your personal information collected from this website are in the UK, however we collect data from wherever users are situated. The information that we collect may therefore be transferred to the UK from any other country in which you may be located.

Where we transfer personal information we will seek to take account of any applicable statutory obligations relevant to personal information transfers. In the case of transfers out of the EEA, we will, in the absence of an EC adequacy decision relevant to the destination country, seek to rely on appropriate safeguards such as a valid Privacy Shield certified US recipient or enter into appropriate EC approved standard contractual clauses (see http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm). 

Marketing

You can tell us whether you would like us to contact you with email updates or information regarding our services, at the point such information is collected on the website (by providing your email address and clicking "Submit") or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us (using the contact details set out on the final page of this privacy policy).

Security and data retention

We take reasonable steps, including physical, technical and organisational measures, to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us and any transmission is at your own risk.

Your personal information will be retained by Kobalt for the duration of your account and may be retained for a period after this time as necessary and relevant to our legitimate operations, our terms of agreement with you and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of agreement or to identify, issue or resolve legal proceedings.

We may retain a record of you stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further, during the term of your objection.

Your choices and rights

You have options and choices over how we use your personal information. You may have the right under applicable laws to ask for details of the personal information we hold about you, or to amend, limit or delete your personal information. You may also have the right to object to further processing under certain circumstances. 

We also respect the rights you may have under applicable laws to receive that information in a commonly used electronic format (or ask for this information to be provided in that format to a third party where feasible).

If you wish to exercise any of the above rights in relation to the personal information we hold about you, wish to change your preferences at any time or have any questions about this privacy policy, please contact us:

  • By email at: webmaster@kobaltmusic.com.
  • By writing to us, for the attention of our Data Protection Officer, Christiaan Winchester, at: Kobalt Music Group Limited, The River Building, 1 Cousin Lane, London EC4R 3TE.

 Please note that we may require you to verify your identity before allowing you to access your personal information.

If you remain unhappy with a response you receive from us, you can also refer the matter to your data protection supervisory authority: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Cookies

“Cookies” are small pieces of information which are issued to your computer or mobile device when you visit a website and which store and sometimes track information about your use of the website. When you visit our website, our web server sends a cookie to your device which allows us to recognise your device.

You can find out more about how we use cookies and other similar tracking technologies, including information on how you can manage your cookie preferences, in our Cookie Policy.

If you would like a copy of the privacy policy for the Australian subsidiaries please contact the Australian Kobalt office via privacy.policy.au@kobaltmusic.com